Refund policy

We have a 30-day return policy, which means you have 30 days to request a return from the day you received the item.

The item must be in the same condition as you received it, unused, with all tags attached, and in its original packaging. You must also have the receipt or proof of purchase.

If you wish to request a return, contact us at info@wienerandfriends.com. If the return is accepted, we will send you a return shipping label along with instructions on how and where to send the package. Items sent back to us without first requesting a return will not be accepted. If you have any questions about returns, you can always contact us at info@wienerandfriends.com.

Damages and Issues
Inspect your order upon receipt and contact us immediately at info@wienerandfriends.com if the item is defective, damaged, or if you received the wrong item, so we can assist you further.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is approved, purchase the new item separately.

14-Day Cooling-Off Period in the EU
If goods are delivered in the EU, you have the right to cancel or return the order within 14 days, regardless of the above, without the need for any specific reason. You need to have contacted us within 14 days of receiving the product. As above, the item must be in the same condition as you received it, unused, with all tags attached, and in its original packaging. You must also have the receipt or proof of purchase.

Refunds
We will notify you when we have received and inspected the return, and whether the refund is approved or not. If the refund is approved, it will be processed automatically to the original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process the return so that it appears on your statement. If it has been more than 15 business days since we approved your return, please contact us at info@wienerandfriends.com.

Exceptions/Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care products (e.g., beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions about or issues with a specific item. Unfortunately, we cannot accept returns of sale items or gift cards.